Scope Scope Design Implement Manage


Scope and Assessment services provide the firm foundation for all subsequent service activities, to link IT initiatives with business objectives and service level agreements (SLA).
Scope/Access
Service NameService DescriptionBusiness Benefit
IT / Business Alignment
Assessment
Assessment of how business functions depend on IT and their priorities relative to one another. This service aligns business imperatives to IT project initiatives and ensures tangible benefits result from investment.
Avoids misdirection of IT budget. Ensures IT spend is prioritised and recognised as a business supporting investment. Helps to identify which systems require high availability when entering the design phase.
IT Risk Assessment
Audit of all IT assets with the objective of identifying potential points of failure and associated business risks. This service includes an audit of both physical IT components, i.e. applications, servers, network and storage and the associated IT operational processes.
Identifies potential business risk and ensures appropriate risk elements are considered during the design phase.
IT Fitness
Assessment
Assessment of the suitability of existing IT infrastructure to support the current - and projected future - business objectives. This service includes service level capability, capacity planning, data management and system availability.
Sets the scene for the design of business enabling IT infrastructure.


Fitness Design
Creation of "Future State" IT infrastructure design which aligns IT performance with business demands. Includes the ability of the Infrastructure to scale to meet future requirements, be available as required and be manageable through change without affecting business performance.
Reduces the likelihood of inadequate IT performance.
Capacity Design
Creation of a capacity plan linked to business strategy to ensure that the IT infrastructure can be flexed overtime in order to meet dynamic business demands.
Aligns IT spend with business growth. Ensures consistent IT performance.
Security Design
Design of an Information Management infrastructure in compliance with ISO standards 27001 and 27002. This service assumes the existence of existing security and business continuity policies and asset classification and control processes.
Reduces the risk of non-compliance with regulatory or legislative directives. Improves business security.
Business Continuity
& Disaster Recovery Design
The design of information and service protection capability in line with existing Business Continuity policy. Design elements include the recovery of IT service through system failover and data replication techniques.
Improves business resilience.


Proof of Concept
The establishment of a test environment to prove the operational functionality and viability of the proposed design.
Reduces project risk. Speeds the deployment phase.
Implement
Roll-out of new technologies and operating practices in line with prerequisite designs. Includes proof of concept, resource and project planning, build, test and implementation of servers, storage and network components.
Ensures IT infrastructure is 'fit for purpose' and able to meet business objectives.
Document
The documentation of all IT infrastructure configurations and operational practices to be used in the management of the new infrastructure.
Ensures investment protection and reduces the risk of subsequent change.
Relocate
The relocation of IT infrastructure components from the existing client premises to the INSITE Data Centre in an ordered and well planned fashion. Where required, this includes the transition of responsibility for service delivery in line with agreed SLAs to INSITE.
Valuable IT infrastructure is securely accommodated in a purpose built data centre. Detailed planning avoids business disruption.
Fixed Cost IT...
The perfect combination; an all inclusive price for the purchase, hosting administration, management and support of your IT infrastructure and Microsoft software. Price can be fixed for up to 3 years.
Reduces Capital cost of IT. Improves IT budget control and forecasting.
Service desk
The establishment and ongoing management of a central point of contact for handling and resolution of IT related issues.
Prioritises & manages issues based on business impact. Removes the requirement to provide costly ad-hoc resource. Improves staff productivity.
Business Ready Support
The support of users and administration of IT assets on a "day to day" basis. Includes resolution of operational and technical issues and the implementation of changes and software patches as and when required.
Ensures IT systems are always business ready and available for use.
3rd Line Support
The resolution of complex or product related issues requiring problem management, escalation and coordination with software vendors
Ensures that problems are resolved permanently and system performance does not deteriorate overtime.
24 x 7 Monitor
& Alert
The constant monitoring of IT infrastructure key performance indicators using advanced management software and techniques. The identification of incidents or problems and the communication of these to a responsible agency.
Provides detailed real time status of IT infrastructure. Allows proactive support to prevent business disruption.
Patch management
Management of the implementation of security or problem software patches across all affected components within a server estate. Includes the documentation of all changes and update of Configuration Management database as appropriate.
Reduces the risk of system failure & security breaches. Reduces the management overhead and risk of change.
SLA Management
The monitoring of IT service delivery in line with pre-determined Service Level metrics. The identification and management of "out of band" situations. The escalation of issues to the point of resolution.
Improves the ability of IT to support business objectives. Improves staff productivity through reliable IT service levels.
Change
Management
The management of all configuration and process changes in line with accepted best practice as defined in the IT Information Library (ITIL).
Reduces the risk business disruption caused by updates or changes. Assists with regulatory compliance.
Hardware
Maintenance
The provision of services required to log, track, diagnose and resolve hardware failures in line with agreed response and restore targets.
Avoids the disruption of IT component failure and the overhead of incident and problem management.
Secure Hosting
Hosting of your IT infrastructure at our 24 x 7, type 3, secure & high availability data centre.
Reduces the risk and cost of "in house" IT infrastructure provisioning, deployment and management.
Managed Internet
The provision and management of a fully featured Internet service including control of security, service level and content management.
Reduces the risk and cost of "in house" Internet provisioning, deployment and management.
Microsoft Rental
A new way to pay for software; pay as you use. Microsoft software available on rental for periods from 1 month to 3 years.
Reduces the software Capital cost.
Infrastructure
Rental
A new way to pay for IT infrastructure; move it off the balance sheet and change it from a capital to an operational expense.
Reduces IT infrastructure Capital cost