What is Private Cloud for Dynamics AX?
Private Cloud or Platform-as-a-Service (PaaS) allows an organisation to pay annual fees which include hardware, software, support and secure hosting services required to deploy Microsoft Dynamics AX.
Private Cloud contracts can be flexed up or down on a quarterly basis and normally have a minimum duration of three years. AX Private Clouds include items highlighted blue in the diagram below;Clients have peace of mind
and can concentrate on their core
business as Insite takes total responsibility.
Why consider Private Cloud for
Dynamics AX..?
Microsoft Dynamics AX is a flexible, feature rich product which, if managed and supported proficiently, delivers significant business benefits including an impressive return on investment. However, those benefits are quickly eroded if the system becomes unreliable or fragile.To get the best from Dynamics AX it is imperative that;
- It is deployed using a fit-for-purpose platform comprising correctly specified hardware, software and network connectivity
- Those responsible for support have detailed knowledge of Microsoft technologies on which AX depends such as Windows Server 2008 R2, SQL Server 2008 R2 and SharePoint 2010
- A dependable service level agreement exists which provides guaranteed fix times and problem escalation when necessary.
Insite solves this problem and manages business risk by providing Private Cloud Services.
Private Cloud Benefits
- Clients have peace of mind and can concentrate on their core business as Insite takes total responsibility for the availability & delivery of Dynamics AX
- Clients do not have to procure hardware or software; Private Cloud fees include everything required to successfully deploy Dynamics AX
- Clients have access to a team of experienced specialists ensuring that IT personnel never become a bottleneck
- Insite delivers all on-going support including patch management, anti-virus updates and SQL database administration.
High availability Internet connectivity
Dynamics AX can be securely accessed using the Internet or a private wide area network. Non-stop Internet access is ensured by;- High performance, multi-homed Internet connections from two different Internet Service Providers
- Clustered EAL-4 firewalls provide enterprise class protection of all infrastructure under management
- Cisco Intrusion Detection Sensors protect against complex attacks, automatically killing connections if suspicious activity is detected
- Clustered AEP Netilla platforms provide secure browser based access to Citrix or Terminal Server desktops from any location with an Internet connection.
Service level agreement
Proactive support
Insite guarantees application availability of >99.95% over a rolling three months period. If we fail to achieve this figure service credits apply.Reactive support
The response & fix times for support calls are detailed below;| Priority | Definition | Response Time | Total Fix Time |
| CRITICAL (P1) |
Complete application failure or major disruption to normal business operations | 1 HR | 4 HRS |
| HIGH (P2) |
Partial application failure or a fault which effects all users at a single location causing significant disruption to business operations | 2 HRS | 6 HRS |
| MEDIUM (P3) |
A fault that effects a workgroup with little effect on normal business operations | 4 HRS | 10 HRS |
| LOW (P4) |
A fault that effects individual users that does not have any impact on normal business operations | 8 HRS | 16 HRS |